Customer Service - Utilities

Stuart, FL 34994
Office Hours: 8:30am - 5:00pm
 (772) 288-5317

The Customer Service Department provides the City of Stuart residents with helpful, friendly service on primarily utility and sanitation related issues, but will be happy to assist with all City related needs.

To establish a new water account, the following information is needed:

  • Application to include customer's full name and service address
  • $34 service set up fee
  • Deposit - based on services City provides at service address
  • Picture ID
  • If property owner, ownership record such as warranty deed, settlement statement, or Martin County Tax Bill
  • If renting, a signed copy of the lease agreement or a letter signed and notarized by the owner or authorized agent granting authorization to establish a utility account for the service address where service will be provided.

To open an account or obtain information about a current account, contact the Customer Service Department or go to the Utility Counter located at the City Hall Annex.

Holiday Collection Schedule

 The City of Stuart Sanitation Department is CLOSED in observance of the following holidays:        

  • Labor Day - September 4, 2017
  • Veterans Day - November 10, 2017
  • Thanksgiving Day - November 23, 2017
  • Christmas Day - December 25, 2017
  • New Years Day - January 1, 2018
  • Martin Luther King, Jr. Day - January 15, 2018
  • Memorial Day - May 28, 2018
  • Independence Day - July 4, 2018

If your collection days falls on any of these days—the garbage, yard trash, or recycling will be picked-up on the following day.

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Payment Options for Customers

Cash, check or money order may be made payable to City of Stuart.  Visa, MasterCard, American Express and Discover cards are all accepted and may be used at the Utilities Customer Service office or by phone during regular business hours.

Automatic Debits from your checking account are also available.  A signed "Authorization Agreement for Direct Debit Payments" and voided check are required.

NEW Drive-Up Window - Drive into the City Hall parking lot and the Drive-Up window is located on the side of the Annex Building.  Open during office hours from 8:30am - 5:00pm Monday thru Friday.

Drop BoxA utility payment drop box is available located at the driveway in front of City Hall for after-hours.
Two new convenient ways to pay your utility bill - The City is pleased to offer two new convenient services for payment of utility bills. 

Pay by Phone during office hours only by calling (772) 288-5317 

To access the eGov website interface click here

Upon your first visit, you will need to activate your account for online access.  Click the "activate your account here" link, then select "Utility Bill" from the"Select Account Type" drop-down box. On the next screen you will need to enter your Account Number in the format of 00-0000-00 (including the dashes), the Customer Address and Customer Name "exactly" as printed on the bottom of your bill. 


Customer Requested Turn-on and Turn-off
Service turn-on or turn-off requests are available with same day service if received by 2pm.

Delinquent Accounts
Accounts are considered past due if not paid within 30 days of the billing date and are subject to a 1.5% penalty of the total bill.  Disconnection of service takes place on the 46th day past due.  If disconnected for non-payment, the account is subject to a $34 re-connection fee and a double deposit fee.

Customer Service Rates

 

Water Sewer Rates

In accordance with the City’s fiscal policy, the City is to conduct a water and sewer rate study every three to five years. The most recent water and rate study was performed in 2012 and approved by the Stuart City Commission by City of Stuart Resolution 84-2012 which identified rate adjustments through 2017. These new rates are structured to encourage water conservation where those consumers using the least amount of water would pay the lowest rate and conversely, those who use the most, would pay a higher rate.   Effective October 1st of each year, the water and sewer rates identified in the water and sewer rate study are adopted as a part of the City’s overall budget process. City of Stuart Resolution 84-2016 adopted the new water and sewer rates for Fiscal Year 2016-2017 (FY2017).
The new rates for water and sewer have a cumulative 3.6% increase.


Residential and Commercial Sanitation Rates
In accordance with the City’s fiscal policy, the City is to conduct a sanitation rate study every three to five years. The most recent sanitation rate study, performed in 2012, was approved by the Stuart City Commission by City of Stuart Resolution 84-2012.
Effective October 1st of each year the sanitation rates are adopted as a part of the City’s overall budget process. City of Stuart Resolution 84-2016 adopted the sanitation rates for Fiscal Year 2016-2017 (FY2017).
There was a 1.29% rate increase adjustment in FY2017.

Stormwater Rates

Effective October 1st of each year, the stormwater rates are adopted as a part of the City’s overall budget process. City of Stuart Resolution 84-2016 adopted the stormwater rates for Fiscal Year 2016-2017 (FY2017).
There was a 1.29% rate increase adjustment in FY2017.

The adopted rates are as follows:
$4.12 per Equivalent Residential Unit (ERU)

City Launches FREE Online Water Conservation Tool for Customers

AquaHawk

2017 iPad Winners:

AquaHawkWinnerArthurLeonard2017

AquaHawk Subscriber Quarter 2:  Arthur Leonard

AquaHawk Subscriber Quarter 1:   Rebecca Dawdy

The City of Stuart introduces a new water conservation and budgeting tool for customers. AquaHawk Alerting™ is a free online Web portal that enables City customers to see their water usage anytime during the billing cycle. After registering and providing up-to-date contact information, customers can opt to receive a text message, e-mail, or phone call alert if their consumption indicates a potential leak or abnormal usage.

To help save money and more efficiently manage water usage, customers can set thresholds for usage (e.g., 5,000 gals.). If the customer's consumption is trending to exceed or surpasses the threshold, AquaHawk will send an automatic alert.

"The new Web portal will empower our customers with the information they need to use water more efficiently, save money, and prevent property damage that often results when leaks run undetected," commented David Peters, Assistant Public Works Director. "Our goal is to offer a better customer experience and the peace of mind that comes from knowing that the City is working to catch potential problems early."

Expensive and unexpected water bills should be a thing of the past since consumers can login anytime and see their water usage.

HOAs and other clients with multiple water accounts can access all of them with a single user name and password. Customers can also provide access to other parties; property managers, caretakers, landscaping companies, etc., who might benefit from the information or want to receive alerts too.

When City of Stuart consumers are traveling, AquaHawk enables them to monitor for unauthorized water use in their homes. Consumption, rainfall, and temperature data are displayed in easy-to-understand graphs that help pinpoint when an account may be using water inefficiently such as watering a landscape during, or shortly after a rain event.

To subscribe, visit: https://stuartfl.aquahawk.us/login and click the Register button. For further information, please call Customer Service at (772) 288-5317.