Water Treatment

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Water Treatment

Water Treatment Facility

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Water Conservation
Showerhead Exchange
Customer Service

Mission:
"To provide an outstanding product to our customers that exceeds all water quality standards within the quantitative constraints of the City’s Consumptive Use Permit in a safe and cost effective manner."

The City's Water Treatment Facility is a six million gallon per day lime softening facility with the Surficial Aquifer as the source of supply via twenty-four production wells. All raw water is pumped to four air-stripping towers designed to remove dichloroethylene and trichloroethylene from the raw water before it enters three lime softening units where lime, polymer and ammonia is added. Once the water has passed through the softening units chlorine is added prior to filtration via six single media type gravity filters. All finished water passes though the filters into two clearwells for additional chemical contact time. Fluoride is added to the water as it is pumped from the clearwells to three one-million gallon ground storage tanks. A series of high service pumps deliver the water from the storage tanks to the water distribution system.

Annual Water Quality Report

Home Leak Testing Form

How do I read my water meter?

Water Meter FAQ's

Members of the City of Stuart's Water Treatment Team work year round to provide a product that the citizens of Stuart can be proud of. Just recently, the City of Stuart Water Treatment Facility was presented with the 2009 Operations Excellence Award from the Florida Department of Environmental Protection. Back in November of 2007, the Water Plant was honored with the "Plant Excellence Award for Medium Community Water System, South East District" also from the Department of Environmental Protection. These awards exemplify the dedication and professionalism of the City's Water Treatment Facility's personnel. The City remains committed to continually improving the water treatment process and protecting our water resources, which are the heart of our community, our way of life, and our children's future. Other recognition received:

NEW! 2009 DEP Plant Operations Excellence Award

2007 Florida Rural Water Association "Medium Public Water System of the Year"

2005 Best WTP below 15 MGD, Region VI, Florida Water and Pollution Control Operators Association
2004 Florida Department of Environmental Protection, Plant Operations Excellence Award, Large Community Water System
2004 Florida Rural Water Association, "Best Tasting Water"
2004 Florida Rural Water Association, Medium Public Water System of the Year
2003 Florida Rural Water Association, Medium Public Water System of the Year

Water Conservation

The City of Stuart adopted a 20 Year Water Conservation Initiative in January 2008. The City of Stuart's drinking water supply comes from the Surficial Aquifer, a source of limited supply. Conservation has proven to be the most cost effective and quickest way to meet the South Florida Water Management District's (SFWMD) permit requirements.

Fun for Kids!

SFWMD Educational Resources

SFWMD Elementary Curriculum

EPA Water Sourcebooks
Grades K-12

EPA Water for Kids

EPA Water Education & Resources for Teachers & Students

WEF Kids Page

www.savewaterfl.com

Stuart's Main Objectives for Water Conservation

Provide a reliable high quality product at a reasonable cost
Maximize the City's limited water supply
Provide a sustainable source of water for the City's future
Educate citizens through outreach programs

FREE Workshops

How can I save money on my water bill?

Conservation is key! The City encourages residents and businesses to conserve water, which in turn, will lower your water bill.

Indoor & Outdoor Water Saving Tips!

Did you know . . .

Over 50% of the water we use in the state of Florida is used for irrigation? It's true!

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Sammy Sailfish says . . .

"Every Drop Counts, Conserve Water Today!"

Showerhead Exchange

Apply for your Water Conservation Exchange today!

Indoor Plumbing Retrofit Exchange Program

Customer Service

The Customer Service Department provides the City of Stuart residents with helpful, friendly service on primarily utility and sanitation related issues, but will be happy to assist with all City related needs.

To establish a new water account, the following information is needed:

Application to include customer's full name and service address
$34 service set up fee
Deposit - based on services City provides at service address
Picture ID
If property owner, ownership record such as warranty deed, settlement statement, contract to purchase, or Martin County Tax Bill
If renting, copy of lease agreement

To open an account or obtain information about a current account, contact the Customer Service Department or go to the Utility Counter located on the first floor at City Hall.

Customer Service
121 SW Flagler Avenue
Stuart, Florida 34994

Utility Counter 8:30am - 4:00pm

Office 8:30am - 5:00pm

Call (772) 288-5317 or (772) 288-5318

Payment Options

Cash, check or money order may be made payable to City of Stuart.Visa, MasterCard, American Express, and Discover are all accepted and may be used at City Hall or by phone during regular business hours.

ACH Direct Debit - Automatic Debitsfrom your checking account are also available.A signed authorization agreement and voided check are required.

Click here to obtain the form.

Two new convenient ways to pay your utility bill - The City is pleased to offer two new convenient services for payment of utility bills.The new systems allow for account balance information and payment by credit card over the telephone or via the Internet, 24 hours-a-day/7 days a week.

phone

To access the touchtone telephone interface, call (772) 287-5911 and follow the prompts for Utility Billing.To access the system you will need your utility account number and a 4-digit PIN number which you will need to setup with Customer Service at 772-288-5318. The utility account number is printed on your bill with the format of 00-0000-00. When using the telephone interface, ignore the dashes in the account number and enter only the 8 digits in sequence, after which you will be prompted to enter the 4-digit PIN.

computer To access the web site interface click here. Upon your first visit, you willneed to activate your account for online access.Click the "activate your account here"link, then select "Utility Bill" from the "Select Account Type" drop-down box. On the next screen you will need to enter your Account Number in the format of 00-0000-00 (including the dashes), the Customer Address and Customer Name exactly as printed on your bill.

Drop Box - A utility payment drop box is available located at the driveway in front of City Hall.

Customer Requested Turn-on and Turn-off

Service turn-on or turn-off requests are available with same day service if received by 2:00pm

Delinquent Accounts

Accounts are considered past due if not paid within 30 days of the billing date and are subject to late fees and service disconnection.If payment is not received between 31 to 45 days, a 1.5% penalty of the total bill amount will be added.Disconnection of service takes place on the 46^th day past due.If disconnected for non-payment, the account is subject to a $34 reconnection fee and a double deposit fee.

Public Works

Community Involvement